Your Privacy, Spotless.
We treat your personal data with the same meticulous care we bring to every Makati home and office. This policy outlines exactly how we collect, use, and protect your information when you request a quote or book our services.
What We Gather
To provide accurate quotes and seamless service, we collect essential details only.
1. Direct Information
When you request a quote or contact ShineBrightCleaning, we collect your name, email address, phone number, and property details. This information is strictly used to calculate pricing, schedule visits, and coordinate our cleaning teams. We do not store payment information on our servers; all transaction data is handled by secure third-party processors compliant with banking regulations.
2. Technical Data
Like most professional websites, we automatically log standard technical information such as your IP address, browser type, and pages visited. This data helps us optimize our site performance and understand which services interest our Makati and BGC clients most. It is anonymized and cannot be used to identify you personally.
3. Location Context
If you provide your property address for service scheduling, we use this solely to dispatch our local teams and confirm service coverage in areas like Rockwell, Ortigas, or Quezon City. Your address is never sold or shared with marketing agencies.
How We Use Your Data
Transparency is non-negotiable. We use your information for three specific purposes—and three only.
Service Delivery
Scheduling visits, calculating travel time to Makati/BGC, and ensuring our teams arrive with the right equipment.
Communication
Sending confirmations, arrival notifications via SMS, and service follow-ups to ensure satisfaction.
Improvement
Analyzing inquiry patterns (e.g., "post-construction cleaning in Pasig") to better train our teams and stock appropriate eco-safe supplies.
Third-Party Sharing
ShineBrightCleaning does not sell, trade, or rent your personal data. We only share information with trusted partners necessary to complete your service:
- Secure payment gateways for invoice processing
- Communication platforms for SMS/email delivery
- Legal authorities if required by law (extremely rare)
Local, vetted teams. Zero data leakage.
"We collect only what makes your home shine brighter. Nothing more."
Data Retention Timeline
We keep your data only as long as necessary to fulfill our legal and operational obligations.
Your Data Rights
Under Philippine Data Privacy Act, you have full control over your information. ShineBrightCleaning honors your right to access, correct, or delete your personal data.
-
Access: Request a copy of all data we hold.
-
Correction: Update inaccurate details.
-
Deletion: Ask us to erase your data permanently.
Questions About Your Privacy?
Our dedicated privacy officer is here to clarify any details regarding your data protection.